Refunds
Once approved your return and/or exchange and we have received your package, provided the items have been returned in resalable condition, your refund will be processed within 3 working days.
Your refund will be confirmed by email and the funds will be returned to your original payment method like PayPal or Card Payments.
Depending the way you paid, for example if you are located in Portugal and you paid using Multibanco, we will need your IBAN details for sending a bank transfer and we will contact you in order to get these details.
However, card payments it may take up to 10 days to appear on your statement from the time of issue.
Please note that this varies by bank and payment method, and that PayPal and Bank Transfer transactions appears immediately.
We have a dedicate team of support through the Contact Form, but you can also reach us:
Telephones (Monday to Friday from 10 am to 5 pm (CET) *excluding Saturdays, Sundays and public holidays):
Portugal +351 300 52 80 43
Spain +34 690 337 682
e-Mail: contacto@casaderma.pt
Write your question by email. We will process your request within 72 hours.
Contact Form: https://casaderma.pt/en/contact-us
Write your question by email. We will process your request within 72 hours.
Office (by Appointment Only)
Portugal | Rua Alexandre Herculano 50, 1250-011 Lisboa, Portugal